Privacy Policy

1. Introduction

Maple Leaf Appliance Repair ("we", "us", or "our"), operating at 1105 Seymour St, Suite 1505, Vancouver, BC V6B 0R1, is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable British Columbia privacy legislation.

By using our website at mlappliancerepair.ca or contacting us to book a repair service, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of personal information:

• Contact information: name, phone number, email address, and service address when you book a repair or contact us.
• Service information: appliance type, brand, model, and description of the issue you report.
• Payment information: billing details processed securely through our payment provider. We do not store full credit card numbers.
• Usage data: IP address, browser type, pages visited, and time spent on our website, collected automatically via cookies and analytics tools.
• Communications: records of emails, phone calls, or messages you send us.

3. How We Use Your Information

We use your personal information to:

• Schedule and perform appliance repair services at your location.
• Communicate with you about your appointment, service status, and follow-up.
• Process payments and issue invoices or receipts.
• Respond to your inquiries and provide customer support.
• Send service reminders or promotional offers (only with your consent).
• Improve our website, services, and customer experience.
• Comply with legal obligations and resolve disputes.

4. Disclosure of Your Information

We do not sell, rent, or trade your personal information. We may share it only in the following circumstances:

• Service providers: third-party vendors who assist us in operating our business (e.g., scheduling software, payment processors, email services), bound by confidentiality agreements.
• Legal requirements: when required by law, court order, or government authority.
• Business transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity.
• With your consent: for any other purpose with your explicit permission.

5. Cookies and Analytics

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. We may use Google Analytics to understand how visitors interact with our site. This data is aggregated and does not personally identify you. You can disable cookies through your browser settings; however, some features of our website may not function properly as a result.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Service records are typically retained for seven (7) years for warranty and tax purposes. You may request deletion of your information at any time, subject to legal retention obligations.

7. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, disclosure, or destruction. Our website uses HTTPS encryption for all data transmitted between your browser and our servers. While we take these precautions, no method of transmission over the internet is 100% secure.

8. Your Rights Under PIPEDA

Under PIPEDA, you have the right to:

• Know what personal information we hold about you.
• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Withdraw consent to the collection or use of your information (subject to legal or contractual restrictions).
• File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.

To exercise any of these rights, please contact us using the details in Section 10 below.

9. Third-Party Links

Our website may contain links to third-party websites (such as our booking platform or review sites). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our Privacy Officer:

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the revised policy on this page with an updated "Last updated" date. We encourage you to review this page periodically.